PERSSA is seeking a Mechatronics, Electronics, Electromechanics, Electrical Engineering, or TSU Engineer to serve as a Technical Support and After-Sales Assistant, highly motivated and results-oriented. If you are passionate about teamwork, logistics processes, and refurbishment of electrical and electronic devices, we invite you to join our team. **Knowledge:** * ERP system proficiency * Microsoft Office suite proficiency * Knowledge of air conditioning and refrigeration systems (preferred) * Process knowledge * Refurbishment of electrical and electronic devices (preferred) **Responsibilities:** * Planning of activities. * Reporting warranty-related procedures. * Management and tracking of reports received from and sent to manufacturers. * Providing support to internal and external customers regarding equipment failures. * Email follow-up. * Collecting, organizing, and transmitting documentation related to technical information. * Ongoing training of teams on product portfolio. * Occasional field visits for on-site support. **Working Hours:** Monday to Friday, 8:00 a.m. to 5:00 p.m., and Saturdays, 8:00 a.m. to 1:00 p.m. One-hour lunch break. **We Offer:** * Excellent base salary. * Benefits exceeding legal requirements: 30-day bonus, savings fund, life insurance. * Free uniforms. C. 66 471, Barrio de Santiago, Centro, 97000 Mérida, Yuc.