PERSSA is seeking a Mechatronics, Electronics, Electromechanics, or Electrical Engineer to serve as a Technical Support and After-Sales Assistant, highly motivated and results-oriented. If you are passionate about teamwork, logistics processes, and the refurbishment of electrical and electronic devices, we invite you to join our team. **Knowledge Requirements:** * ERP system proficiency * Microsoft Office suite proficiency * English proficiency required (minimum 50% proficiency) * Knowledge of air conditioning and refrigeration systems (preferred) * Process knowledge * Refurbishment of electrical and electronic devices (preferred) **Responsibilities:** * Planning of activities * Reporting warranty-related procedures * Managing and tracking reports received from and sent to manufacturers * Assisting internal and external customers regarding equipment failures * Monitoring emails * Collecting, organizing, and transmitting documentation related to technical information * Ongoing training of teams on product portfolio * Occasional field visits for on-site support **Working Hours:** Monday to Friday, 8:00 a.m. to 7:00 p.m.; Saturdays, 8:00 a.m. to 1:00 p.m. **We Offer:** * Base salary * Benefits exceeding legal requirements: 30-day bonus, savings fund, life insurance * Free uniforms C. 66 471, Barrio de Santiago, Centro, 97000 Mérida, Yuc.