Summary: This role involves proactive sales, customer relationship management, and lead conversion to exceed sales targets for medium and small customers. Highlights: 1. Meets and exceeds sales targets with new and existing customers. 2. Maintains positive relationships for up-selling and customer loyalty. 3. Utilizes strong selling, negotiation, and rhetorical skills over the phone. **Job Description** ------------------- * **Meets and exceeds sales targets**: generates order income and revenue from **new and existing medium and small customers** as defined in the sales plan. * Contacts customers mainly through **outbound calls**. * **Estimates expected sales volume** of an inquiry or lead for correct allocation of the opportunity to a) Field Sales or b) Inside Sales. * **Identifies solutions** for customer needs, if necessary with the involvement of Subject Matter Experts. * **Converts assigned sales leads** generated by e.g. marketing or other channels. * Acquires **new customers**. * Maintains / grows customer **loyalty** and ring\-fences critical business through regular customer interaction. * Maintains positive relationships with existing customers to **up\-sell** the service portfolio. * **Recovers** lost customers. * Documents all activities in the relevant TR IT tools (e.g. Salesforce). **Work Experience** ------------------- * Good knowledge in English (B1 Intermediate), fluent in area language, further language welcome but not required. * User knowledge in MS Office, Salesforce.com. * Proven track record in sales. * Consultative Sales: Pronounced technical comprehension in the field / related area. * Pronounced ability for self\-motivation. * Ability to meet deadlines without supervision. * Excellent selling and negotiation skills. * Superb interpersonal skills. * Time management and prioritization skills. * Strong rhetorical skills over the phone. Standard * 3\-5 years of professional experience in Sales or related area. Consultative Sales * 5\-10 years of professional experience in Sales or related area. * Ideally first experience in the Testing, Inspection, Certification (TIC) industry or related field ### **Diversity \& Inclusion** Equal opportunities are particularly important to us at TÜV Rheinland. We are committed to breaking down barriers and creating an inclusive working environment characterised by respect, diversity and genuine participation. We therefore particularly welcome applications from people with severe disabilities.