Job Summary: We are seeking a professional to provide on-site technical support to end users, ensuring continuity of client operations by addressing software and hardware needs. Key Responsibilities: 1. Provide on-site technical support to end users. 2. Be responsible for software and hardware support. 3. Ensure continuity of client operations. Do you have experience providing IT technical support? We are looking for you! You will be responsible for providing on-site technical support to end users, software and hardware support; tasked with addressing user needs and ensuring continuity of client operations. **Work Location**: **Industrial Minera Charcas, S.L.P.** **Working Hours**: Monday to Friday, 8:00 AM to 6:00 PM Saturday: 8:00 AM to 1:30 PM. **Requirements** * Bachelor’s degree / Engineering in Systems or related field (TSU, graduated, or currently completing degree) * Minimum 1 year of experience providing on-site IT user support * No objections to relocation * Immediate availability. **Knowledge in:** * Experience providing remote and on-site user support (1 year of experience) * Use of ticketing tools * Incident and problem resolution * Installation and troubleshooting of DSL/VPN/Wireless * Network and cabling testing * Connectivity testing. * Hardware and Software support (computers, printers, network devices, etc.) * Knowledge of ITIL * Printer and email support * Active Directory * Installation, configuration, and troubleshooting of server and workstation operating systems. **Benefits** * Base salary * Quarterly bonus * Special bonus * Statutory benefits