Are you passionate about helping people and providing exceptional solutions? At Grupo Esscalo, we are seeking a Customer Service Advisor to join our dynamic team. If you are an empathetic person with excellent communication skills and love solving problems, this is your opportunity! Responsibilities: \-Provide assistance and support to customers through various channels (phone, email). \-Effectively and efficiently resolve inquiries and issues. \-Document and track customer cases in our management system. \-Collaborate with other departments to ensure a seamless customer experience. Requirements: \-Previous experience in customer service or a similar role. \-Excellent verbal and written communication skills. \-Ability to work in a dynamic environment and manage multiple tasks. \-Positive, empathetic, and customer-oriented attitude. \-Basic computer knowledge and proficiency with Microsoft Office 365 tools. We Offer: \-Competitive salary: $10,000.00 net \-Benefits: Wellness program and weekend rest opportunities. \-Professional growth: Opportunities for development and continuous training. \-Work environment: Collaborative team and inclusive corporate culture. How to Apply? If you are ready to join a growing company and make a difference in our customers’ experience, send your resume and a cover letter to rh@grupoesscalo.com.mx with the subject line "Customer Service Advisor \- \[Your Name]". Position Type: Full-time Salary: Starting at $10,000.00 per month Benefits: * Salary increases * Employee discount * Discounts and preferential pricing * Flexible hours * Option for indefinite-term contract * Referral program * Discounted cafeteria service * Free uniforms Education: * Completed high school (Mandatory) Experience: * Customer service: 1 year (Mandatory) Work Location: On-site employment