Job Summary: Coordination with clients, technicians, and internal departments to ensure successful implementations, while maintaining organization and tracking of activities. Key Highlights: 1. Administrative and operational role with management of multiple projects 2. Coordination with technical teams and clients 3. Focused on continuous process improvement Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. About the Company Edenred is a leading services and payment platform and the daily companion for people at work, connecting 50 million employees and 2 million merchant partners across 46 countries through more than 900,000 clients. We offer payment solutions for meals, incentives, mobility, and corporate payments. Faithful to the Group’s purpose, “Enrich connections. For good”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and revitalize the labor market and local economy. The 10,000 Edenred employees are committed to making the world of work a connected ecosystem that is safer, more efficient, and more responsible every day. Edenred is listed on Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, FTSE4Good, and MSCI Europe. Our mission is to create and develop simple solutions that increase the efficiency of diverse organizations and boost individuals’ purchasing power. We are currently seeking talent for the Training Department. Operations Analyst General Objective: Coordinate with clients, technicians, and internal departments across all stages of the process to achieve successful implementations, while maintaining excellent organization and tracking of activities and KPIs. Responsibilities – What You’ll Do * Develop work plans and kick-off meetings for clients. * Coordinate with clients and technicians for volumetric equipment installation (approval for site access, constraints, and general conditions required to complete the installation). * Track agreements and monitor project progress. * Manage administrative relationships with technical suppliers (NDAs, contracts, administrative communications, documentation). * Inventory management (receipts, shipments, and forecasting based on yard pipeline). * Maintain updated yard reports and data. * Create, standardize, and continuously improve processes. * Report on revenues, expenses, and liter projections (estimated and actual). + Month-end closing, BR, F1, etc. * Semi-automation using Power BI or Excel. * Invoice clients for equipment sales, installations, and recurring services. * Coordinate with logistics for equipment shipments. * Monitor SLA compliance and production capacity. * Manage operational incidents involving suppliers, clients, and internal departments. * Manage departmental KPIs. * Serve as the primary contact point for Customer Experience (CX). * Train clients on platform usage. * Develop presentations for client and internal department reporting. * Research regulatory frameworks. Requirements – What We Need * Basic English proficiency. * Bachelor’s degree in administrative or information technology fields. * More than 3 years of experience in administrative and operational roles, managing multiple projects, handling and communicating with technical teams, and interacting with clients. * Experience working with cross-functional teams: Sales, Procurement, Legal, Suppliers, Billing, Collections, Accounting, Finance in general, and Operations. We Offer: Gross salary + statutory and above-statutory benefits and perks. Work location: CDMX Polanco, Monday to Friday, hybrid work model.*“This company conducts an inclusive, non-discriminatory recruitment and selection process. It provides equal employment opportunities to all candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, nationality, disability, or any other status protected by federal, state, and local laws.”* The hiring, retention, and promotion process within this company does not request or require pregnancy medical certificates and/or HIV tests. Apply now and Vibe with Us!