Job Summary: We are seeking a Shipper who will serve as the primary contact to manage and ensure full customer satisfaction through proactive and effective communication, thereby fostering loyalty. Key Highlights: 1. Transform lives by providing global transportation solutions. 2. Collaborate in the onboarding of new clients and projects. 3. Create "wow" experiences for the client as a strategic partner. ***You can also become a Shipper!*** To apply with us, it is **mandatory to register** using the following **link**—copy and paste it into your browser: **https://rhshipping.buk.mx/s/YNU2D82FqcmBXjYg** **Job Objective** Serve as the sole and primary point of contact after sale closure, managing and ensuring that customer expectations are fully met—and exceeded—through proactive and effective communication that fosters customer loyalty and positions our added value as a true market differentiator. **About R.H. Shipping** We are R.H. Shipping, and we grow day by day. Our mission is to transform people’s lives by delivering transportation solutions worldwide. We are responsible and disciplined in our pursuit of enabling every team member to achieve their personal, professional, and financial goals through the work we do together. Our core values form the backbone of our business and guide our hiring process: we are aligned, disciplined, inspiring, responsible, results-oriented, and transparent. **Job Objective** * Actively participate in the onboarding of new clients and projects; to this end, it is essential to request from the sales team all information and details gathered during the closing process (Customer Profile). * Ensure all operational teams involved understand and align with the processes and services offered to the client, enabling correct execution. * Serve as the liaison between internal departments and the client—regardless of which party must act, the Customer Service Representative (CUS) must identify and deliver the solution and response to the client. * Proactively and effectively inform the client about the status of their shipments, anticipating any potential issues or risks that could impact operations. If necessary, consult original sources to provide an immediate response. * Manage and resolve issues arising during and after operational processes. * Conduct, update, and monitor client operations via reporting, sharing reports internally and with the client as needed. * Manage client orders according to their specific requirements and needs, ensuring agreed-upon expectations and timelines are met. * Maintain constant, proactive communication with the client across multiple channels: email, phone, WhatsApp, Teams, etc. * Deliver high-quality service and create “wow” experiences for the client, positioning R.H. Shipping as a strategic partner. * Review and verify the accuracy of information received from internal teams; if errors or omissions are detected, request corrections promptly to prevent escalation—and above all, ensure such errors never reach the client. * Share all relevant and important information identified during client interactions and communications with the Sales Department, to jointly improve pricing and/or terms in the market and expand our participation into new business opportunities. * Escalate appropriately when resolution falls outside one’s scope of authority. * Follow up on customer complaints until resolved satisfactorily. * Serve as the primary contact and consultant for clients. * Act as a filter to explain and clarify complex situations to clients, while facilitating more comfortable and accessible experiences—without compromising company values and policies. * Assist and collaborate with other departments to request pending items from the client. * Conduct post-sale follow-up with the client to confirm expectations were met—or, where applicable, identify items requiring review and resolution with internal teams. **Key Competencies** * Strong verbal and interpersonal communication skills; extroverted, commercially oriented profile. * Results-driven with self-motivation. * Solid ability to communicate effectively and assertively. * High proficiency in customer service. * Strong persistence and persuasion skills. * Excellent teamwork abilities. * Strong client negotiation skills. * High proficiency in client follow-up. * Solid problem-solving capabilities. * Basic knowledge of import/export logistics operations—including maritime, air, and land transport—and familiarity with Incoterms. * Intermediate English proficiency sufficient for writing and conducting business conversations. * Emotional intelligence. **Education and Experience** * Bachelor’s degree in International Business, Foreign Trade, or related field. * Minimum 2 years’ experience in Customer Service within freight forwarding companies. **Benefits** * Competitive salary commensurate with experience. * Grocery vouchers. * Savings fund (10%). * 30 days’ year-end bonus. * Major Medical Insurance (SGMM) and Dental Insurance. * Hybrid work model (after indefinite-term contract). **Committed to Diversity** As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, R.H. Shipping recognizes that a diverse team—one reflecting our community—is an integral and welcome component of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively promote inclusion in all forms—both within our organization and in our interactions with customers, candidates, and partners. Employment Type: Full-time Salary: $16,000.00 – $20,000.56 per month Benefits: * Savings fund * Major medical expense insurance * Dental insurance * Grocery vouchers Work Location: On-site