Operational Zone Leader

Description

Job Summary: GRUPO CIOS is seeking an Operational Zone Leader with experience in private security and talent management to supervise operations and lead teams, ensuring operational continuity and service quality. Key Highlights: 1. Key role in supervising security operations and leading teams. 2. Strategic responsibilities in talent management and recruitment. 3. Maintains direct relationships with clients and ensures compliance with protocols. **GRUPO CIOS**, a national leader in private security services, is seeking an **OPERATIONAL ZONE LEADER**. This position requires a combination of solid operational experience in private security and talent management capabilities. The ideal candidate must efficiently balance both responsibilities, always prioritizing operational continuity and service quality. Recruitment is a complementary yet strategic function, enabling greater autonomy in zone management and reducing response times to staffing needs. **YOUR RESPONSIBILITIES:** * Supervise security operations within your zone. * Supervise the proper completion of logs and service reports. * Coordinate and lead security personnel teams. * Ensure coverage by coordinating shift changes, rotations, and absence replacements. * Manage and report personnel updates (absences, incidents, separations). * Ensure compliance with security directives and protocols established by the company and clients. * Prepare supervision and incident reports. * Conduct supervision walkthroughs across various services assigned to your zone. * Verify proper appearance, uniforms, and equipment of personnel. * Evaluate field performance of operational staff. * Maintain direct relationships with clients. * Identify training or reinforcement needs and monitor compliance with the zone’s training plan. * Recruit, select, hire, and terminate personnel. * Generate and maintain candidate files in accordance with applicable law. * Conduct basic operational onboarding for new hires. * Monitor new personnel during their probationary period. * Conduct risk analysis. **KEY COMPETENCIES:** * Team leadership * Results orientation * Talent management * Customer service * Conflict resolution * Negotiation skills * Decision-making **Requirements:** * Education **Minimum:** Incomplete or completed Bachelor’s degree in Administration, Criminology, Law, or related fields; former police officer or former military personnel. * Age: between 30 and 48 years old * 5+ years in security * Leadership and recruitment skills * Availability and mobility within the zone (assigned projects) * Class A driver’s license * Ability to drive standard transmission vehicles * Flexible working hours * Willingness to travel up to 80% across different city zones and nationally if required, plus capacity to conduct extensive site visits * Excellent leadership and communication skills * Problem-solving ability * Proficiency in Microsoft Office and design software **WE OFFER:** * Competitive monthly salary between $13,000.00 and $15,000.00 Net * Statutory benefits. * Company vehicle assignment. * Company-issued laptop. * Company-issued mobile phone. * Work arrangement: 70% onsite, 30% remote. Employment type: Full-time Salary: $15,000.00 per month Work location: Hybrid remote work in Guadalajara, Jal.