Position Summary: We are seeking a Telephone Collections Supervisor to lead teams, ensure goal achievement, and monitor calls to guarantee quality and proper handling of objections. Key Highlights: 1. Leadership of telephone collections teams. 2. Ensuring goal achievement and management quality. 3. Analysis of metrics and proposal of improvements. At **2Trato**, we are looking for a **Telephone Collections Supervisor**. If you have experience leading collections teams and are passionate about results, this opportunity is for you. **What will you do?** * Supervise, coordinate, and follow up with the telephone collections team. * Ensure achievement of recovery, contactability, and productivity targets. * Monitor calls to guarantee quality, adherence to scripts, and appropriate handling of objections. * Provide continuous feedback, coaching, and support to the team. * Train new hires and reinforce knowledge among current team members. * Analyze performance indicators (KPIs) and propose improvement actions. * Prepare daily and weekly reports on collection results and progress. * Supervise proper portfolio management and follow-up on payment commitments. **Requirements:** * Completed high school diploma (mandatory). * Minimum 1 year of experience as a telephone collections supervisor or coordinator. * Experience managing work teams and floor-level leadership. * Knowledge of collections metrics (contactability, recovery, payment commitments). * Experience in call monitoring and feedback provision. * Basic–intermediate Excel skills and report generation. * Results-oriented mindset, plus strong communication and decision-making skills. **What do we offer?** * Gross monthly salary of **$12,000** * Benefits exceeding legal requirements * Life insurance * Work location: Gustavo A. Madero * Schedule: Monday to Saturday * 100% on-site employment **Are you interested?** **Apply through this channel and join 2Trato.** Job type: Full-time Salary: $12,000.00 per month Workplace: On-site employment