Description
Customer Service Advisor – Call Center
Macropay is seeking talent to join its customer service team.
**Location:** Colonia México, Mérida
**Work modality:** On-site | Full-time
What are we looking for?
With or without prior experience
Strong verbal communication skills and excellent service attitude
Basic computer and messaging skills
Availability to work rotating shifts
Client-focused mindset with emphasis on service and follow-up
**Key responsibilities:**
Customer support via phone calls and messaging
Follow-up on requests and processes
Resolution of inquiries and client assistance
Registration and updating of information
**Working hours:**
**Weekly rotating shifts:**
8:00 am to 5:00 pm
11:00 am to 8:00 pm
Work schedule: Monday through Sunday, with one weekday rest day.
**We offer:**
Base salary
Bi-weekly bonus
Statutory benefits
Training
Growth opportunities