Bilingual Appointment Scheduler

Description

Position Summary: The Referral Specialist plays a critical role in delivering a positive patient experience by scheduling appointments, verifying information, and ensuring assignment to the appropriate clinic. Key Highlights: 1. Appointment scheduling experience 2. Bilingual (English B2+) required 3. Call center and customer service experience **Customer Service Representative – Healthcare (Referral Specialist)** **Monday to Friday, 8am–5pm** The Referral Specialist is an essential member of our clinical teams and call center, dedicated to providing a positive and welcoming experience for every patient. In this role, you will contact patients to schedule their appointments, verify their information, and answer initial questions to ensure they feel informed and supported. Based on the patient’s needs, you will ensure they are assigned to the most appropriate podiatric clinic. This position reports to the Call Center Managers and is vital to delivering an efficient, compassionate, and seamless scheduling experience for both new and existing patients. Responsibilities * Contact patients to schedule podiatry appointments, delivering a friendly, professional, and service-oriented experience. * Verify demographic and health insurance information to ensure accuracy and prevent delays in care. * Document thoroughly and clearly the patient’s reason for visit to support appropriate clinical scheduling. * Assess urgency of reported symptoms and escalate as needed. * Make approximately 80–85 outbound calls per day from an assigned queue. * Adhere to assigned schedules and established productivity standards. Key Requirements * **English B2+ (bilingual) required.** * **Experience as a Scheduler or in appointment scheduling** * Ability to document information accurately and with attention to detail. * Strong verbal communication skills, with professional and clear telephone etiquette. * Ability to work in a dynamic, high-volume call environment. * Basic computer skills and willingness to learn EHR systems. * Organizational skills, time management, and ability to meet daily performance metrics. * Ability to work independently and collaboratively within a team. * **Experience in call centers, customer service, and/or healthcare.** * **Familiarity with data verification and health insurance verification processes.** * **Experience in high-volume call environments.** #reclutamiento25 Employment Type: Full-time Salary: $1,800.00 per month