**CUSTOMER SERVICE OPERATOR SIB CELAYA** =========================================== **At Grupo Bachoco, we are a Mexican company leading the multiprotein and multi-business industry, with over 70 years of experience delivering top-quality products.** **We operate in Mexico and the United States, employing approximately 40,000 people. Our philosophy is built upon innovation, sustainability, and operational efficiency.** **We are committed to attracting and retaining the best talent, offering new learning and growth opportunities. We invite you to participate in the selection process for this position and join our team.** **Here are the requirements:** **Job Profile:** * Bachelor’s degree in Business Administration, Business Management, Marketing, or Communications * Experience in customer service and client support * Strong verbal communication skills **Knowledge Requirements:** * Intermediate Excel proficiency * ERP system knowledge preferred **Responsibilities and Functions:** * Interact with customers and the general public contacting the Service Center. * Record and document incidents and reports. * Assign incidents or reports to responsible departments. * Monitor that all incidents are addressed and incorporated into an action plan. * Conduct quality assurance by contacting customers. * Evaluate customer and general public perception. **We Offer:** * Competitive salary * Savings fund * Grocery vouchers * Year-end bonus and vacation premium exceeding legal requirements * Life insurance * Retirement plan * Savings box * Employee discount on Bachoco products **Grupo Bachoco does not charge candidates for recruitment, assessment, selection, or hiring processes.**