Job Summary: Ensure efficient and high-quality guest service through information management and adherence to procedures at an adults-only resort. Key Highlights: 1. Efficient and high-quality guest service 2. Information management and occupancy control 3. Complaint resolution and continuous service improvement **Description:** ---------------- **Concierge, Hotel Princess (Riviera Maya)** **Princess Hotels \& Resorts** **Job Objective:** Ensure efficient and high-quality guest service at the Hotel Platinum Yucatán Princess, an adults-only resort, by accurately managing information regarding rooms, services, hotel activities, and local points of interest. Additionally, ensure compliance with established procedures for guest check-in and check-out, occupancy control, complaint handling, and lost-and-found items, while maintaining order at the front desk and contributing to continuous improvement in service standards. **JOB FUNCTIONS:** Know the room offerings and their features, as well as the services and activities offered by the hotel and local points of interest. Maintain control over occupied and available rooms. Know and apply the lost \& found procedure for found items. Handle guest complaints and concerns courteously and discreetly, and escalate them to the appropriate department. Keep the front desk area organized, along with internal and external information directed toward guests. Perform guest check-in and check-out according to established standards, as well as walk-in sales and upselling. **WE OFFER:** * Statutory Benefits * Staff Transportation * Employee Dining Room * Professional Growth **Requirements:** --------------- **PROFILE** * Conversational English (advanced) * Completed degree in Administration, Tourism, or related field * Flexible availability for shift scheduling * Excellent service attitude * Excellent personal presentation :