Collections Manager – Experience in Collections

Description

Job Summary: We are seeking a Collections Manager passionate about social impact to transform lives, promote financial inclusion, and support the development of microbusinesses. Key Highlights: 1. Transform lives and communities with real social impact 2. A young, dynamic, and collaborative team with fresh ideas 3. Opportunity for continuous growth within an expanding company We are looking for a Collections Manager who wants to transform lives Location: Central offices or branches as needed Who We Are We are a Mexican financial institution committed to the development of microbusinesses and local merchants. We promote financial inclusion by providing credit solutions that drive economic growth—from the local level to the national level. Our distinguishing feature is a young, dynamic, and collaborative team with fresh ideas and an innovative spirit. We believe in talent, continuous learning, and building an environment where everyone can grow. With a strong presence in southeastern Mexico and expansion plans, we seek individuals passionate about social impact and professional commitment. Can you imagine being part of a project that improves lives and communities? This is your moment! What Will You Do in This Role? 1️ Field Collections Management Conduct home visits to clients with pending or overdue credit payments. Verify each client’s situation and agree on customized repayment plans to regularize their debt. 2️ Negotiation and Payment Agreements · Analyze clients’ repayment capacity and propose mutually beneficial payment alternatives. · Maintain detailed records of commitments made and ensure timely follow-up. 3️ Customer Service and Guidance Provide clear information about terms, interest rates, and consequences of non-payment. Offer empathetic and respectful service, fostering trust and maintaining positive customer relationships. 4️ Monitoring and Reporting · Record payment agreements and the evolution of clients’ credit status in the system. · Prepare daily or weekly reports on portfolio recovery progress. 5️ Collaborative Work Coordinate with Promoters, Credit Analysts, and Branch Managers to obtain up-to-date information on assigned accounts. Participate in collections meetings, contributing ideas and solutions to improve management effectiveness. What Are We Looking For in You? Completed high school education; technical degree or incomplete undergraduate degree in Administration, Accounting, or related fields (preferred). Minimum 1 year of experience in extrajudicial collections, field sales, or similar roles involving direct customer contact. Valid driver’s license and personal vehicle (preferred), or ability to travel to assigned areas. Availability for regional travel. Basic knowledge of technological tools (Excel, collections applications, etc.). What We Offer · Monthly salary of $12,000 MXN gross (depending on candidate’s prior experience and achievements). Performance Bonuses: Monthly incentives based on collection effectiveness (recovery rate). The bonus may represent an additional 50% to 70% of the base salary, depending on results. · Statutory Benefits: IMSS, INFONAVIT, vacation time, vacation premium, and year-end bonus. · Enhanced Benefits: Major Medical Expense Insurance, savings fund, and grocery vouchers. Work Tools: Corporate mobile phone, per diems, and representation expenses. Professional Development: Ongoing training and opportunities for promotion to supervisory or managerial positions. Real social impact: Help transform the local economy. Collaborative environment: Join a team passionate about service. Constant growth: We are actively expanding—there are many opportunities for you! . -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 2 years of experience Age: between 26 and 40 years Keywords: resident, supervisor, assistant manager, sub-manager, responsible person, coordinator, manager, captain, collections, payment, collection