Collections Officer – Experience in Collections

Description

Job Summary: We are seeking a dedicated Collections Officer committed to portfolio recovery, payment negotiation, and empathetic customer service for a growing financial institution. Key Highlights: 1. Transform lives and communities through financial inclusion 2. Be part of a young, dynamic, and collaborative team 3. Real social impact and continuous professional growth We are looking for a Collections Officer who wants to transform lives Location: Central offices or branches as needed Who We Are We are a Mexican financial institution committed to the development of micro-businesses and local merchants. We promote financial inclusion by providing credit solutions that drive economic growth from the local level to the national level. Our distinguishing feature is a young, dynamic, and collaborative team with fresh ideas and an innovative spirit. We believe in talent, continuous learning, and building an environment where everyone can grow. With a strong presence in southeastern Mexico and expansion plans, we seek individuals passionate about social impact and professional commitment. Can you imagine being part of a project that improves lives and communities? This is your moment! What Will You Do in This Role? 1️ Field Collections Management Conduct home visits to clients with pending or overdue loan payments. Verify each client’s situation and agree on customized repayment plans to regularize their debt. 2️ Payment Negotiation and Agreements · Analyze clients’ repayment capacity and propose mutually beneficial payment alternatives. · Maintain detailed records of commitments made and conduct timely follow-up. 3️ Customer Service and Guidance Provide clear information regarding terms, interest rates, and consequences of non-payment. Offer empathetic and respectful treatment, fostering trust and maintaining positive client relationships. 4️ Monitoring and Reporting · Record payment agreements and the evolution of clients’ credit status in the system. · Prepare daily or weekly reports on portfolio recovery progress. 5️ Collaborative Work Coordinate with Promoters, Credit Analysts, and Branch Managers to obtain up-to-date information on assigned accounts. Participate in collections meetings, contributing ideas and solutions to improve management effectiveness. What Are We Looking For in You? Completed high school diploma; technical degree or incomplete undergraduate degree in Administration, Accounting, or related fields (preferred). Minimum 1 year of experience in extrajudicial collections, field sales, or similar roles involving direct customer contact. Valid driver’s license and personal vehicle (preferred) or ability to travel to assigned areas. Availability for regional travel. Basic knowledge of technological tools (Excel, collections applications, etc.). What We Offer · Monthly salary of $12,000 MXN gross (depending on candidate’s prior experience and achievements). Performance Bonuses: Monthly incentives based on collection effectiveness (recovery rate). The bonus may represent an additional 50% to 70% of the base salary, depending on results. · Statutory Benefits: IMSS, INFONAVIT, vacation days, vacation premium, and year-end bonus. · Benefits Exceeding Legal Requirements: Major Medical Expense Insurance, savings fund, and grocery vouchers. Work Tools: Corporate mobile phone, per diems, and representation expenses. Professional Development: Ongoing training and opportunities for promotion to supervisory or managerial positions. Real social impact: Help transform the local economy. Collaborative environment: Join a team passionate about service. Continuous growth: We are expanding rapidly—many opportunities await you! . -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 2 years of experience Age: between 26 and 40 years Keywords: resident, supervisor, assistant manager, branch manager, responsible person, coordinator, officer, team leader, collections, payment, collection