Job Summary: We are seeking a passionate technical support or IT after-sales service team leader who is enthusiastic about technology for a growing company. Key Highlights: 1. Lead technical support or IT after-sales service teams 2. Job stability and growth opportunities 3. Ongoing training and an excellent work environment Are you passionate about technology and leadership? This is your opportunity to join a growing company where your expertise makes a difference! **Requirements** * **Reside** in Guadalajara, Jal. * **Minimum education:** Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or related field. * **Drive** a standard vehicle and hold a valid driver’s license **Experience:** * Minimum 3 years leading technical support or IT after-sales service teams. * Experience in multi-technology environments (computing, printing, networking, security). * Solid knowledge of: * Technical support and after-sales service. * Team administration and leadership. * ITIL (desirable). * Incident management and continuous improvement. * Leadership, communication, and decision-making skills. * Customer and results orientation. **Main Responsibilities** * Ensure compliance with SLAs, service levels, and quality standards. * Monitor performance indicators (KPIs) for the support area. * Collaborate with commercial and operational departments to ensure proper implementation and continuity of services. * Propose improvements to support processes, tools, and methodologies. **We Offer** * Competitive base salary. * Statutory benefits. * Job stability and growth opportunities. * Ongoing training in technologies and best practices. * Excellent work environment and focus on professional development. Apply through this channel and take the next step in your IT career. Position Type: Full-time Benefits: * Company phone * Free uniforms * Grocery vouchers Application Question(s): * Can you drive a standard vehicle and do you hold a valid driver’s license? Experience: * Technical service: 1 year (Desirable) * Leadership: 1 year (Desirable) * ITIL: 1 year (Desirable) Work Location: On-site employment