Position Summary: Provides basic technical support to users, ensuring the proper operation of equipment, systems, and networks, and promptly addressing incidents. Key Responsibilities: 1. Basic troubleshooting of computer equipment. 2. Installation, configuration, and updating of software and hardware. 3. Preventive and corrective maintenance of equipment. Job Posting Technical Support Assistant Location: Mérida, Yucatán Company: SUPER WILLYS Posted on April 1, 2026 Valid until June 1, 2026 Net Monthly Salary $10,000\.00 Apply Reference Number: 21103864 Description Provide basic technical support to organizational end-users, ensuring the proper operation of computer equipment, systems, and networks, as well as timely incident response. Requirements * Required academic level: Bachelor’s degree * Academic status: Intern * Required field of study (related fields): Computer Systems Administration * Experience: 6 months \- 1 year as Technical Support Assistant * Knowledge and tools: + Valid driver’s license + Preventive and corrective maintenance * Language(s): + None * Skills and competencies: + Motivation + Commitment + Results orientation + Proactivity + Teamwork * Candidate availability: + No travel required Schedule Monday to Friday Full-time 08:00 \- 18:00 Schedule clarification: One Saturday shift per month, from 8:30 to 13:00 Functions and Activities * Respond to technical support requests (in-person, telephone, or remote), diagnose and resolve basic computer equipment failures, install, configure, and update software and hardware, perform preventive and corrective equipment maintenance, assist in basic network administration (internet, printers, etc.), log incidents and track service tickets, guide end-users on appropriate system usage, escalate complex technical issues to the relevant department Benefits Offered by the Company * Statutory benefits * Gasoline vouchers * Grocery vouchers * Indefinite-term employment contract Recruitment Process * Recruitment process start date: April 1, 2026 * Recruitment process duration: 2 months