Job Summary: We are seeking a Technical Support Technician to maintain our digital infrastructure and ensure optimal operation of systems, equipment, and educational platforms. Key Highlights: 1. Real impact on online technological education 2. Management of educational platforms (Moodle, Google Workspace, MS 365) 3. Opportunity to propose technological improvements and continuous learning **Are you passionate about technology and want your work to make a real impact on education?** At INTERLINE Instituto de Estudios Superiores, we are looking for a Technical Support Technician who will serve as the backbone of our digital infrastructure. We are a 100% online engineering university with presence in Mexico and Colombia, and we need someone who ensures our systems, equipment, and platforms always operate at peak performance. **WHAT WILL YOU DO IN THIS ROLE?** * Provide technical support to faculty, administrative staff, and students regarding the use of equipment, software, and institutional platforms. * Install, configure, and maintain computers, networks, projectors, printers, and peripherals. * Manage preventive and corrective maintenance of technological equipment. * Manage users, access rights, and backups on educational platforms (Moodle, Google Workspace, Microsoft 365). * Monitor institutional network security: internet, Wi-Fi, firewalls, and antivirus. * Track technical incidents to ensure timely resolution. * Administer and maintain institutional databases, ensuring integrity and availability. * Support the operation of audiovisual equipment for hybrid classes, events, and virtual sessions. * Propose technological improvements to enhance institutional operational efficiency. * Maintain updated inventories and generate maintenance reports. **WHAT WE ARE LOOKING FOR** **Education:** * Currently pursuing or completed Bachelor’s degree in Computer Systems, IT Engineering, Informatics, or related field. * Technical English desirable. **Desired Experience:** * 2 years in technical support and equipment maintenance. * 1 year in network or platform administration. * 1 year in user support and service delivery within educational environments. **Technical Knowledge:** * Hardware and software installation and maintenance. * Configuration of LAN/WAN and Wi-Fi networks. * Administration of educational platforms (Moodle, Google Workspace, Microsoft 365). * Remote support tools. * Cybersecurity, backups, and SQL databases. * Windows and macOS operating systems. * Videoconferencing platforms: Zoom, Meet, Teams. **PROFILE WE SEEK** We seek a service-oriented individual with strong analytical skills to quickly resolve failures and proactive mindset to anticipate issues before they occur. If you enjoy continuous learning and adapting to new technologies, this position is for you. **CONDITIONS** * Work Modality: **IN-PERSON** * Schedule: Full-time * Availability for trainings, audits, and institutional meetings. Employment Type: Full-time Salary: $6,536.82 - $16,313.12 per month Relocation/Moving Ability: * 67480, Cadereyta Jiménez Centro, N.L.: Able to commute to work without difficulty or plan relocation prior to starting employment (Mandatory) Work Location: In-person employment