Job Summary: We are seeking a Technical Support professional to join Bellísima, a leading cosmetics company, providing technical assistance and ensuring technological operational continuity. Key Highlights: 1. Crucial technical support role for technological operational continuity. 2. Extensive experience required in hardware, software, and networking. 3. Opportunity to work for a leading company in the cosmetics industry. **Bellísima**, a leading company in the Cosmetics sector, is looking for your talent as a Technical Support professional to join our team. **Objective:** Provide technical assistance to internal or external users to resolve incidents related to hardware, software, and connectivity, ensuring the company’s technological operational continuity. **Technical Knowledge** * Hardware: Repair and preventive maintenance of laptops, PCs, printers, and peripherals. * Software: Installation and configuration of Windows/macOS, Office 365 suite, ERP systems, antivirus, and remote access tools (AnyDesk, TeamViewer). * Networking: Basic LAN/WLAN network configuration, TCP/IP protocols, cable crimping, and router configuration. **Main Responsibilities:** * Diagnose and resolve technical issues across corporate offices and stores. * Install and update operating systems and applications broadly. * Manage inventory of technological assets (computing equipment and licenses). * Configure email accounts, corporate user accounts, network access, and telephone lines for new employees. * Document solutions and create user guides for frequently asked questions, among others. **Professional Profile and Requirements:** * Education: Bachelor’s degree or Engineering in Systems, Computing, Informatics, or related technical field. * Experience: 2 years in a similar position. **Work Schedule and Location:** Monday to Sunday (rotating shifts and 2 days off). Location: Colonia México Oriente.