Position Summary: PAM Hotels is seeking a Reservation Agent to manage reservation requests and deliver personalized, high-quality service to customers. Key Highlights: 1. Personalized and high-quality customer service 2. Reservation request management in a luxury environment 3. Professional development in the hospitality industry PAM Hotels is a luxury hotel group operating across various tourist destinations including Mexico, the Dominican Republic, and the United States. We are looking for your talent as: **Reservation Agent** Objective: Process reservations received through various communication channels, capture and manage reservation requests, and provide personalized, high-quality service aligned with customers’ needs and expectations, based on industry best practices, company policies, and standards. Requirements: * Completed high school education. * Advanced English proficiency. * Must reside in Cancún. Experience: * Minimum 1 year of experience in a similar role—Reservations or Customer Service, Front Desk. * Experience in vacation clubs/hospitality is desirable. Technical Skills: * Familiarity with extranets and reservation systems. * Telephone etiquette and effective complaint handling. * Opera system experience is desirable. Competencies: * Synergy and Collaborative Work. * Adaptability to Change. * Effective Communication. * Results Orientation. We Offer: * Base salary. * Attractive commission structure. * Statutory benefits and additional perks. * Opportunities for professional development. At PAM Hotels, we provide equal opportunities, respecting gender identity and expression, without distinction based on age, race, religion, nationality, ancestry, pregnancy, disability, medical condition, marital status, sexual orientation, etc. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for evaluating new talent.