Position Summary: We are seeking a receptionist/hostess for Multiburó, a cornerstone of our in-person operations, ensuring an exceptional client experience. Key Highlights: 1. Star Host and Impeccable Space Management 2. Precise Financial and Data Management 3. Collaborative Operational and Back-Office Support At **Multiburó**, we do not merely sell legal services—we build certainty. We seek a **talented receptionist/hostess** who will serve as the cornerstone of our in-person operations. Your mission is to ensure that every client visiting our offices enjoys a "Proximity with Expertise" experience, while guaranteeing flawless, error-free administrative and collections workflows. **2. Key Responsibilities:** **Hospitality and Signing Experience.** * **Star Host:** Greet clients and business partners according to Multiburó’s service standards, providing assistance and hospitality (coffee, water, personalized attention). * **Space Management:** Maintain signing rooms in excellent condition (cleanliness, order, temperature, and fully equipped signing kits) prior to each appointment. * **Schedule Management:** Actively monitor arrivals to prevent waiting times and optimize facility usage. * **Satisfaction Measurement (NPS):** Administer customer satisfaction surveys upon completion of the signing process, ensuring a high response rate to support continuous service improvement. **Financial and Data Management.** * **Collections Control:** Process payment for each signing via bank transfer, card (POS), or cash, issuing the corresponding receipt immediately. * **CRM Hygiene:** Record each payment in our CRM, attaching proof of payment (photo of voucher or receipt) and updating the file status to ensure continuity of the legal process. * **Cash Reconciliation:** Perform and submit daily cash reconciliation transparently and in an organized manner. **Operational and Back-Office Support.** * **Administrative Follow-up:** Manage client billing requests received via email. * **Cross-functional Support:** During periods of low foot traffic, assist with administrative tasks. **Ideal Profile** * **Experience:** Minimum 2 years in face-to-face customer service, executive reception, or administrative coordination. Prior experience handling cash or banking terminals is mandatory. * **Digital Competencies:** Willingness and aptitude to learn new platforms. * **Professional Identity:** Impeccable executive appearance and outstanding verbal communication skills. * **Attitude:** Strong organizational ability, attention to detail (administrative rigor), and a pronounced sense of urgency. * **Attention to Detail:** Extreme rigor in handling money, banking terminals, and legal documents. * **Technological Proficiency:** Familiarity with CRMs, digital calendars, and Google Workspace is desirable. **Work Schedule:** Monday to Friday, 9:00 AM–6:00 PM, with one hour for lunch; Saturdays as needed per guard duty schedule, 9:00 AM–2:00 PM. * **Monthly Performance Bonus ($1,000.00 MXN)** Employment Type: Full-time Salary: $10,000.00–$12,000.00 per month Benefits: * Salary increases Work Location: On-site employment