Job Summary: We are seeking a Monitoring Advisor to monitor transactional flows, analyze fraud, coordinate with banks, and train clients in a technology-driven environment with continuous learning. Key Highlights: 1. Development in a technological environment 2. Continuous learning 3. Growth opportunities Join our team as a **Monitoring Advisor**! If you are interested in developing yourself in a technological environment, with continuous learning and growth opportunities, we want to meet you! **Responsibilities:** * Continuous monitoring of transactional flows. * Analysis of transactions to identify unusual patterns or fraud. * Communication and coordination with banks and merchants upon detection of irregularities, applying established protocols. * Training clients and users on service functionality and tools. * Generation of incident reports and follow-ups. **Requirements:** * **Education:** Technical degree in systems, computer science, or related field / Bachelor’s degree in Systems (intern or graduate) * **Knowledge:** Basic Information Technology (IT) knowledge, ticketing tool proficiency, excellent writing and spelling skills. **We Offer:** * Monthly salary of **$12,000 gross** (100% payroll). * Statutory and above-statutory benefits: * Minor and major medical expense insurance. * Grocery vouchers. * **50 days of Christmas bonus.** * **50% vacation premium.** * And more additional benefits. Employment Type: Full-time Salary: Up to $12,000.00 per month Work Location: Hybrid remote work in Cuauhtémoc, CDMX