Job Summary: We are seeking a technical support professional to resolve inquiries, diagnose software issues, and train customers—contributing to the transformation of the restaurant industry through innovative technology. Key Highlights: 1. Resolve technical inquiries and provide effective solutions to customers. 2. Contribute to the knowledge base and train customers on software usage. 3. Be part of a leading restaurant software company with expansion. Join Soft Restaurant®, Mexico and Latam’s leader in restaurant software! With over 20 years of experience and expansion across 14 countries, we seek passionate individuals eager to accompany us on this great journey. We offer an exceptional work environment with opportunities for growth and continuous learning. Join our mission to transform the restaurant industry with innovative technology! **What will you do?** --------------- * Resolve technical inquiries via multiple channels (phone, email). * Perform software diagnostics and deliver effective solutions to issues reported by customers. * Maintain the knowledge base up to date with common solutions and best practices. * Train customers on basic and advanced software usage, as needed. * Escalate complex issues to the senior technical support team or development team when required. **What do you need?** ------------------- * Bachelor’s degree in Systems Engineering, Information Technology, or related field. * Minimum 2 years of experience in technical support or customer service within the software industry. * Knowledge of operating systems (Windows, Linux). * Intermediate knowledge of networking and databases. * Familiarity with CRM platforms and ticketing systems. **Our Benefits** ----------------------- * **Competitive salary paid through a 100% IMSS payroll structure.** * **Statutory benefits from day one (vacation, year-end bonus, profit-sharing, INFONAVIT, FONACOT)** * **Birthday off** * **Employee benefits across various business venues** * **Ongoing training and development** * **Recreational activities** **Once you register, you will receive an email****with all necessary instructions to upload your CV and other important information. Please keep an eye on your inbox—we eagerly await your application!** **Soft Restaurant** ------------------- ### **Job Details** **Work Schedule** Full-time **Weekly Hours** 48\.0 **Vacancies** 1 **Location** Mérida, Yucatán