Job Summary: Corus Consulting is seeking a Level 2 Help Desk Support Engineer to handle ticketing systems and operational users, performing light analysis and supporting maintenance processes. Key Points: 1. Experience handling ticketing systems and operational users 2. Light analysis of metrics and support for maintenance processes 3. Use of basic cmd for support and incident resolution **Corus Consulting** is a consultancy with over 15 years of experience serving diverse clients worldwide; we have a presence in Europe, the United States, Asia, and Mexico. We are currently seeking your talent to join us as: **Level 2 Help Desk Support Engineer | Remote:** **Experience:** * Engineers with degrees in Systems, Computer Science, or related fields. * Must be able to handle ticketing systems and support operational users; basic cmd usage required. * +5 years of experience as a Help Desk Engineer * Responsibilities: * Calculating simple indicators using a macro * Responding to user inquiries regarding system slowness * Light analysis (reviewing uptime metrics, server status) * Supporting administration/billing users (involves triggering an n8n bot or executing a cmd line) * Supporting a maintenance process to close orders (exact procedure not known) * **Essential Skills:** basic cmd usage, operational users, ticketing systems. **Work Modality:** * Remote work from anywhere in Mexico. * Schedule: * **Weekdays: 4:00 AM to 9:00 AM.** * **Weekends: 8:00 AM to 4:00 PM. (Rest day may fall on Tuesday, Wednesday, or Thursday) or if rest day applies on Sunday, this has not yet been defined.** **We Offer:** * 100% payroll-based compensation * Statutory benefits: (12 vacation days in the first year, 15-day bonus, 25% vacation premium, Social Security) * Benefits exceeding statutory requirements * Courses and/or certifications * PTU payment * Career development plan. If you meet the profile, please send your updated CV to the email provided. Employment Type: Full-time Application Question(s): * What are your salary expectations? * How many years of experience do you have handling tickets or requests related to access, permissions, and basic configuration? * How many years of experience do you have in technical support? * How many years of experience do you have in help desk roles? * How many years of experience do you have using cmd? Work Location: Remote