Job Summary: The IT Operations Supervisor will oversee and coordinate daily IT operations, ensuring operational continuity, system availability, and infrastructure management. Key Highlights: 1. Lead the technical support and IT operations team. 2. Ensure optimal performance of networks, servers, and telecommunications. 3. Implement operational and security policies. **Job Description: IT Operations Supervisor** **Location:** Chihuahua, Chih. or Mérida, Yuc., Mexico **Contract Type:** Full-time, 45 hours per week **Work Modality:** On-site **Compensation:** $13,500 MXN monthly **Benefits:** All statutory benefits (IMSS, vacation, vacation bonus, year-end bonus) **Job Summary** The **IT Operations Supervisor** will be responsible for supervising and coordinating daily operations of the Information Technology department, ensuring operational continuity, system availability, and proper management of technological infrastructure. This role requires leadership, organization, and a strong focus on service quality. **Key Responsibilities** * Supervise and coordinate the technical support and IT operations team. * Ensure optimal performance of networks, servers, telecommunications, hardware, and software. * Monitor performance and availability of critical systems. * Manage and ensure timely resolution of incidents. * Administer inventories of equipment, licenses, and technological assets. * Implement operational and security policies and procedures. * Collaborate with other departments to meet technological requirements. * Coordinate and monitor external vendors. * Prepare reports, metrics, and departmental KPIs. * Oversee backups, updates, and preventive/corrective maintenance. **RequirementsAcademic Qualifications** * Bachelor’s degree or Engineering in Systems, Computer Science, Information Technology, or related field. **Experience** * 2+ years of experience in IT operations or technical support. * Experience leading staff (preferred). **Technical Knowledge** * LAN/WAN/WiFi networks, firewalls, and basic routing. * Windows and Linux operating systems. * Physical and virtual server infrastructure. * Ticketing and monitoring tools. * Basic cybersecurity knowledge. * IT inventory management. **Soft Skills** * Leadership. * Effective communication. * Organization and prioritization. * Problem solving. * Working under pressure. #staff #staffteam Job Type: Full-time Salary: $13,500.00 per month Work Location: On-site employment