Intake Specialist

Description

Position Summary: We are seeking an Intake Specialist for a law firm specializing in employment law and personal injury cases, with a focus on customer service and lead management. Key Highlights: 1. Customer service and lead management 2. Advanced English proficiency 3. Assessment of situations and legal strategies **BACK OFFICE DE CHIHUAHUA is seeking an Intake Specialist in Mérida, Yucatán** ----------------------------------------------------------------------- Our client, a U.S.-based law firm specializing in **employment law** and **personal injury cases**, is seeking top professionals for: **Job Opportunity:** Intake Specialist **Available Shifts to Choose From:** Monday–Friday, 10:00 AM–7:00 PM OR Sunday–Thursday, 10:00 AM–7:00 PM (ON SITE—Mérida or Chihuahua) **Requirements:** * Minimum 1 year of experience in call center customer service. * Advanced English proficiency. * Strong written and verbal communication skills. * Ability to handle multiple tasks simultaneously, effectively prioritize work, and maintain accurate records. * High attention to detail; highly organized and adaptable. **Responsibilities:** * Promptly answer incoming calls and other contacts, establishing trust and empathy with potential clients through clear, professional, and service-oriented communication. * Manage and follow up on client leads within the case management system, including unassigned or non-responsive leads, per department schedule. * Assess each potential client’s specific situation and clearly present the best course of action and available legal strategies to support their path toward settlement. * Accurately and completely record information in the case management system, ensuring proper data capture, completion of questionnaires, and detailed incident notes. * Follow up on required documentation and ensure effective transition of newly onboarded clients to the appropriate practice area, while also supporting special projects as assigned. **Desired Education Level:** Higher education—unfinished **Desired Experience Level:** Mid-level **Departmental Function:** Legal **Industry:** Legal Services / Law & Legal **Skills:** * ENGLISH *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69b484fe3e00003f00555a6f\&source\=indeed