Help Desk Coordinator (2nd level)

Description

Job Summary: We are seeking a Help Desk Coordinator with experience in supervision, customer support, and ticket tracking, accustomed to working with a sense of urgency. Key Responsibilities: 1. Help Desk Coordination and Supervision (2nd level) 2. Personnel Management and Customer Support 3. Knowledge of Firewalls, Networks, Servers, and Information Security IT company seeks a Help Desk Coordinator (2nd level) \- Education: Degree in Systems Engineering, Telecommunications, or related field \- Minimum 3 years of experience required in coordination or supervision roles within a Help Desk environment, including personnel management, customer support, ticket tracking, and remote support. MUST HAVE EXPERIENCE IN GAS STATIONS \- Knowledge of Firewalls (Fortinet preferred), networks, servers, databases (SQL, PHP), information security (authorizations and permission assignments), user profile management, and service desk platforms (ServiceNow, Service Desk); accustomed to working with a sense of urgency, SLA management; availability to work rotating shifts. Interested candidates are invited to apply through this channel. Employment Type: Full-time Salary: $14,000\.00 \- $15,000\.00 per month Benefits: * Option for indefinite-term contract * Life insurance * Gym membership Work Location: On-site