Guest Service Supervisor

Description

Job Summary: The Guest Service Supervisor oversees daily operations of the department, ensuring proper performance and excellence in customer satisfaction. Key Responsibilities: 1. Supervise daily operations of the Guest Service Department. 2. Ensure excellence in customer satisfaction. 3. Personalize the guest stay and anticipate their needs. Guest Service Supervisor "The world is yours with Meliá" Joining Meliá means embarking on a borderless journey, as growth and development opportunities here are endless. It means knowing the world is yours and that you can work in many countries—all while feeling part of a big family. It means knowing you’ve begun one of the most exciting journeys of your life, a journey where inspiration will always accompany you. Are you ready to take ownership of your professional career in an inspiring world? Job Mission: The Guest Service Supervisor is responsible for supervising daily departmental operations, ensuring proper performance and optimal coordination, addressing all customer requests, and committing to achieving excellence in customer satisfaction. What will you do? * Supervise the Guest Service team, ensuring efficient execution of daily operational processes, consistently delivering exceptional guest experiences, personalizing stays, anticipating needs, and exceeding expectations. * Ensure adherence to the established customer service strategy, efficiently managing all guest requests and committing to achieving full guest satisfaction. * Supervise the correct use of various customer experience management tools, as well as Voice of the Customer results, ensuring achievement of set objectives and supporting supervision of improvement plans when necessary. * Place material orders following established guidelines to optimize financial resources and ensure appropriate inventory control within the department. What are we looking for? Knowledge of hotel operations. 2 years of experience in a similar position. Advanced English. Advanced proficiency in Microsoft Office 365\. Because belonging to the great Meliá family makes you VIP You’ll enjoy My MeliáRewards—the exclusive loyalty program for our employees, offering exclusive benefits and advantages. Additionally, enjoy My MeliáBenefits: flexible compensation, exclusive discounts on a wide range of products and services, active and healthy lifestyle initiatives, and social responsibility programs. Be proud to belong to Meliá—as we are proud of you.