Job Summary: We are seeking an Enterprise Multifunctional Technical Support professional to join our team, with experience in repair, installation, and troubleshooting. Key Highlights: 1. Join a team with a career development plan 2. Continuous training and development 3. Opportunity for certifications COMPUCENTRO® Business Technology Solutions, a leader in IT infrastructure services and solutions, with over 35 years of industry experience. We invite you to join our team. We are looking for individuals eager for growth and passionate about challenges. We have an opportunity for you—join our team! Position: **ENTERPRISE MULTIFUNCTIONAL TECHNICAL SUPPORT** **WE OFFER** **$14,500 gross monthly pesos** *Statutory benefits* *Life insurance* *Personal accident insurance* *Direct employment with the company* *Annual bonus* ***Career development plan*** ***Training, continuous development, and certifications*** Work location: **C. Pico de Orizaba No. 3, Lomas de Occipaco, 53247 Naucalpan de Juárez, Méx.** **REQUIREMENTS** *Academic background:* **Bachelor’s degree in Computer Science, Computing, Systems Engineering, ICT, or related field (in progress or completed).** **MINIMUM 5 YEARS OF EXPERIENCE IN** Extensive experience repairing enterprise multifunctional devices (HP or any brand, e.g., Konica, Canon, Ricoh, Sharp, etc.) Installation, operation, and troubleshooting of print management software (e.g., Gavtracking, PaperCut, Uniflow, etc.) Analysis and preparation of failure reports and component utilization statistics Incident handling and use of ticketing management tools Extensive on-site customer service experience **KNOWLEDGE** Diagnosis, repair, and warranty claim processing for printing/computing equipment Electronics, electricity, motors, electronic components General knowledge of Windows and Mac operating systems (installation, configuration, operation) Networking (operation, basic network troubleshooting) ITIL 3 or ITIL 4 **CERTIFICATIONS** Manufacturer-specific printing certifications ITIL 3 or 4 (preferred) **SKILLS** Customer service Incident handling Training and certifications Analytical thinking ***INTERESTED CANDIDATES SHOULD APPLY THROUGH THIS CHANNEL AND SUBMIT THEIR CV IN WORD OR PDF FORMAT TO THE EMAIL ADDRESS INDICATED IN THE JOB POSTING.*** Employment type: Full-time, indefinite-term contract Salary: $14,500.00 per month Benefits: * Option for indefinite-term contract * Life insurance * Free uniforms Application question(s): * In which borough or municipality do you reside? * Which multifunctional device brands have you worked with? * What is your experience in enterprise multifunctional technical support? * Are you familiar with ITIL? Education: * Completed bachelor’s degree (preferred) Workplace: On-site employment