Job Summary: We are seeking a Control Room professional to monitor daily operations, manage systems, and resolve technical issues, ensuring a high level of service. Key Highlights: 1. Constant supervision of systems and resolution of technical issues. 2. Primary point of contact for customers regarding technical incidents. 3. Opportunity for professional development in a dynamic environment. We are looking for a professional to fill the Control Room position in our company. We seek someone with experience in system management and customer service. The ideal candidate will be responsible for monitoring and managing the daily operations of our platform, ensuring a high level of service and timely resolution of technical issues. Your role will involve constant system monitoring, identification of potential issues, and implementation of rapid solutions to maintain optimal performance. You will serve as the primary point of contact for customers during technical incidents, ensuring effective and solution-oriented communication. Additionally, you must maintain detailed records of all incidents and implemented solutions to ensure continuous improvement of our services. Previous experience in similar roles is required, with a strong focus on problem-solving and customer service. You must possess excellent communication skills, the ability to work under pressure, and a proactive attitude. Furthermore, advanced knowledge of computer systems and monitoring tools is essential for this position, along with a minimum of 1 year of administrative experience, document management experience, or operational area experience (warehouse/logistics), and proficiency in OFFICE software—primarily basic and intermediate Excel. If you are committed to service excellence and passionate about technology, this position could be perfect for you. Join our team and contribute significantly to enhancing our customers’ experience. This position offers an opportunity for professional development in a dynamic and challenging environment. If you believe you have what it takes, we look forward to meeting you.