Job Summary: The Case Manager is responsible for the comprehensive management of personal injury cases, from initial intake through resolution or preparation for litigation. Key Highlights: 1. Comprehensive management of personal injury cases 2. Key leadership point in the firm’s operational model 3. Direct coordination with clients and team supervision Case Manager Work Mode: All Cities – Remote Working Hours: Monday to Friday, 8:00 a.m. – 6:00 p.m. (EST) Job Description The Case Manager is responsible for the comprehensive management of personal injury cases, from initial intake through resolution or preparation for litigation. This role serves as the primary owner of the case file and of the client relationship, acting as a key leadership point within the firm’s operational model, which is structured across multiple assembly-line-style stages. The Case Manager ensures cases progress efficiently through the pipeline, meeting the firm’s standards, defined timelines, and KPIs. Additionally, the Case Manager coordinates directly with clients, supervises the Legal Support Team (LST), ensures proper file administration in SmartAdvocate, and proactively addresses any risks or delays. Responsibilities * Serve as the primary point of contact for assigned clients, maintaining consistent communication and managing expectations * Manage cases from intake through resolution or transfer to litigation, ensuring compliance with all process milestones * Enter, verify, and maintain complete and accurate records in SmartAdvocate for each assigned case * Supervise medical treatment follow-up, ensure timely follow-ups, and confirm that all documentation is updated promptly * Review, coordinate, and approve work performed by the Legal Support Team (LST), ensuring quality and compliance * Identify red flags, delays, or risks early in case progression and resolve them proactively * Ensure compliance with KPIs, deadlines, quality standards, and process-based workflows * Escalate cases and provide status updates to leadership when necessary * Maintain high documentation standards and proper use of templates, WorkPlans, and checklists Requirements * Minimum 1 year of experience as a Case Manager or in a legal operations role involving direct client interaction * Excellent communication skills for client management and internal collaboration * High level of organization and attention to detail while managing multiple cases simultaneously * Experience with case management systems (SmartAdvocate is highly preferred) or strong capacity to learn quickly * Ability to work autonomously within a structured, process-driven environment * Sound judgment to identify risks, issues, and escalation points at early case stages * Ability to supervise and coordinate support teams’ work while retaining full accountability for file accuracy Key Skills * Case ownership and client relationship management * File maintenance and accuracy in SmartAdvocate * Coordination and tracking of medical treatments * Workflow prioritization and KPI compliance * Leadership and supervision of the Legal Support Team * Effective communication, escalation, and stakeholder coordination * High attention to detail and process compliance * Technological proficiency \#Legal25 Job Type: Full-time Application Question(s): * Salary Expectation in USD Experience: * Case Manager : 1 year (Required) Language: * English B2+ or C1 (Required)