Job Summary: We are seeking a Process Analyst to optimize efficiency, standardize practices, and ensure compliance with internal policies through the analysis, documentation, and improvement of administrative and operational processes. Key Highlights: 1. Opportunity to optimize processes and standardize practices 2. Participation in continuous improvement and transformation projects 3. Professional development in a stable environment **Position: Process Analyst** **Location:** Mérida, Yucatán **Company:** Retail/departments store company **Work Modality:** On-site **Job Objective** Analyze, document, and improve the organization’s administrative and operational processes to optimize efficiency, standardize practices, and ensure compliance with internal policies. **Main Responsibilities** * Elicit, map, and document administrative and operational processes. * Identify areas for improvement, risks, and optimization opportunities. * Develop flowcharts, manuals, policies, and procedures. * Standardize processes across different departments and branches. * Monitor implementation of process improvements and changes. * Define and implement KPIs to measure efficiency. * Coordinate with various departments to ensure adherence to defined processes. * Participate in continuous improvement and organizational transformation projects. * Train staff on new processes or updates. * Support internal audits related to processes. **Requirements** * Bachelor’s degree in Industrial Engineering, Business Administration, or related field. * Minimum 1–42 years of experience in process analysis and documentation. * Experience in retail, consumer goods, or service companies (preferred). * Knowledge of continuous improvement methodologies (Lean, Six Sigma, BPM). * Proficiency in diagramming tools (Visio, Bizagi, Lucidchart, or similar). * Intermediate–advanced Excel skills. * Analytical ability, organizational skills, and results orientation. * Excellent communication and cross-functional collaboration skills. **Key Competencies** * Analytical thinking * Process orientation * Attention to detail * Proactivity * Teamwork * Adaptability to change **We Offer** * Competitive salary * Statutory and above-statutory benefits * Professional development * Job stability