Position Summary: We are seeking a Group and Events Coordinator to create memorable experiences with a focus on service, organization, and excellence, acting as the liaison between planners and hotel staff. Key Highlights: 1. Create memorable experiences for events and groups. 2. Coordinate and supervise operations to ensure quality and service. 3. Act as a key liaison between planners and hotel staff. At Hyatt Regency Mérida, we believe every event tells a story. We seek a passionate Group and Events Coordinator dedicated to creating memorable experiences, with a focus on service, organization, and excellence. WE OFFER: \- Statutory benefits: IMSS, Infonavit, Fonacot (effective from Day 1 of employment) \- Benefits exceeding statutory requirements: 20 days’ year-end bonus \- 35% vacation premium \- Additional vacation days beyond those stipulated by the Federal Labor Law \- Savings fund \- Commissions \- Complimentary dining service: breakfast, lunch, and dinner \- Complimentary uniform laundry and ironing service \- Footwear \- Grocery vouchers (in addition to salary) \- Genuine national and international career growth opportunities \- University partnership agreements (discounts for high school, undergraduate, graduate, diploma, or course enrollment) \- Discounts at optical stores for eyeglasses \- Complimentary stay nights with Hyatt brands, including two additional guests at no cost \- Complimentary English classes \- In-home psychologist program \- On-site medical services \- Complimentary yoga, functional fitness, and Zumba classes \- 50% discount on total food and beverage consumption at hotel restaurants \- Pastry shop discounts REQUIREMENTS: \- Bachelor’s degree in Tourism, Business Administration, or related field \- Minimum 2 years’ verifiable experience in this role \- Passion for delivering exceptional guest service RESPONSIBILITIES: \- Effectively and proactively monitor daily Group and Events operations, including supporting and guiding the banquet team, collaborating closely with all hotel departments, and ensuring successful, efficient events resulting in positive guest experiences. \- Responsible for coordinating and supervising the hotel’s group/event operations to guarantee contracted services are delivered on time and to the required quality and service standards, as well as managing post-event closure. Primary focus includes follow-up, execution, upselling, closure, and post-sale service for each confirmed group and/or event. \- Acts as the liaison between meeting planners and hotel staff. Responsibilities include managing the sales agreement, detailing all food, beverage, and A/V requirements, administering room blocks, collecting billing instructions, and conducting final reviews. Also serves as on-site contact and is responsible for seamless execution of all events. \- Ensure satisfaction of both internal and external customers; internal customers must be informed of services delivered and associated costs, while external customers must receive timely, detailed, and immediately reviewable closing documentation. \- Enter the group’s deposit schedule into Envision under the Billing section per contract to facilitate tracking. \- Be familiar with the meeting room rates and group/event menus provided by the Sales Department and/or Director of Sales for Events. \- Follow up on pending payments for upcoming events/groups or extras from past events, and generate corresponding invoices. \- Verify that charges from outlets and other venues are correctly posted in the system according to service orders, contracts, and joint verification with banquet captains prior to daily close. \- Close group and event accounts. Salary: $13,000.00 \- $14,000.00 per month Benefits: * Savings fund * Employee discount * Discounts and preferential pricing * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Option for indefinite-term contract * Employee referral program * Life insurance * Dining service * Complimentary uniforms * Additional vacation days or paid leave * Grocery vouchers Work Location: On-site employment