As a Customer Service Representative at Grupo SVM, you will be responsible for managing customer inquiries and requests to ensure their satisfaction. Your daily tasks will include responding to phone calls, emails, and messages, resolving issues, and providing a positive experience for our customers. This is a full-time position and will be carried out onsite at our offices located in Mérida. Requirements: 1. Ability to provide excellent customer service and ensure customer satisfaction. 2. Experience in customer support and issue management to effectively resolve problems. 3. Skills to deliver a satisfactory customer experience, manage customer expectations, and continuously improve the customer relationship. 4. Additional skills such as strong communication, empathy, and a customer-oriented mindset will be highly valued. Job type: Full-time, Indefinite duration Salary: Starting at $8,364.00 per month Benefits: * Company car * Company phone Workplace: Onsite job