Job Summary: Ensure customer satisfaction by promptly addressing requirements, monitoring key performance indicators, and effectively resolving issues within the manufacturing industry. Key Highlights: 1. Leadership in problem analysis and resolution using the 8D methodology and Core Tools. 2. Management of corrective and preventive action plans. 3. Effective communication with internal and external customers. **Position: Customer Service** **Position Objective** Ensure customer satisfaction by promptly addressing requirements, monitoring key indicators, and effectively resolving issues related to quality, deliveries, and product performance, thereby ensuring compliance with internal and external standards. **Main Responsibilities** \- Address and follow up on customer complaints, claims, and requests. \- Lead problem analysis and resolution processes using the **8D methodology.** \- Apply and monitor **Core Tools** (APQP, PPAP, FMEA, SPC, MSA). \- Prepare and present customer performance and trend reports. \- Coordinate cross-functional teams for problem resolution. \- Manage and follow up on corrective and preventive action plans. \- Maintain effective communication with internal and external customers. \- Supervise and monitor the performance of subordinates (if applicable). **Position Requirements** **Education** \- Industrial, Mechanical, or Quality Engineering, or a related field. **Experience** \- Experience in customer service within the manufacturing industry. \- Demonstrable experience in problem resolution. \- Personnel management experience. **Technical Knowledge** \- Core Tools (APQP, PPAP, FMEA, SPC, MSA). \- 8D methodology for problem resolution. \- Data analysis and KPI development in Excel (intermediate to advanced level). **Competencies** \- Problem analysis and resolution. \- Leadership. \- Effective communication. \- Results orientation. \- Teamwork. \- Organization and follow-up. Salary: $12,000.00 \- $15,000.00 per month Benefits: * Transportation allowance or service * Company parking * Option for an indefinite-term contract * Cafeteria service * Grocery vouchers Work Location: On-site employment