Job Summary: Coordinate departmental activities, manage guest complaints, tabulate guest satisfaction surveys, and support information distribution with a focus on results and quality. Key Highlights: 1. Coordination of departmental activities and complaint management 2. Focus on results, quality, and continuous improvement 3. Teamwork, professionalism, and initiative * Coordinate departmental activities * Complete various departmental forms * Responsible for responding to and following up on written complaints from guests, travel agencies, tour operators, etc. * Responsible for tabulating and managing guest satisfaction index measurement tools. * Assist in distributing information and handling fam trips and site inspections. * Follow up on key points from the daily security log and the night manager’s log. * Route internal and external documentation requiring review or authorization by the General Manager to the General Management. \- Results-oriented \- Quality-oriented \- Professionalism \- Proactivity \- Innovation and continuous improvement \- Empathy \- Service attitude \- Initiative \- Teamwork \- Self-criticism Employment Type: Full-time, Indefinite term Salary: Up to $27,000\.00 per month Benefits: * Savings fund * Life insurance * Complimentary uniforms * Grocery vouchers Education: * Completed bachelor’s degree (Preferred) Experience: * In hotels: 1 year (Preferred) * Guest service: 1 year (Preferred) Language: * English (Mandatory) Work Location: On-site employment