Summary: This executive role focuses on building long-term client partnerships, driving services revenue, and ensuring high-standard operational delivery for Oracle cloud solutions. Highlights: 1. Serve as primary contact and trusted advisor for key clients 2. Develop strategic relationships at multiple levels, including C-suite 3. Lead performance management and ensure high client satisfaction * The executive is responsible for building long\-term client partnerships, driving services revenue, and ensuring operational delivery at the highest standards. The ideal candidate brings expertise in both customer\-facing and internal operational leadership, fostering commercial success, process efficiency, industry knowledge, and a passion for delivering exceptional customer outcomes. * Our goal is to guide customers through a structured methodology with activities throughout the entire subscription cycle. * **CXM** focuses on the customer and their business, supporting CEOs, managers, and architects in their adoption of the Oracle cloud * Customer Care: Assisted follow\-up Post Go Live The FinOps Hub is your centralized place to allocate, analyze, and optimize your cloud cost and usage on OCI. * Proactively support the customer to identify new possibilities for using OCI to meet their business needs and promoting Cros\-sell \& Upsell opportunities. * Follow\-up Customer to achieve the project objectives: Deadlines; expectation and technical satisfaction and use of the OCI Cloud. **Key Responsibilities** * Serve as the primary point of contact and trusted advisor for key clients regarding all Oracle Services engagements. Develop and maintain long\-term strategic relationships at multiple levels (including C\-suite) within assigned accounts * Identify and develop new business opportunities and cross/upsell additional Oracle solutions. * Follow up the execution of service engagements, ensuring alignment with client expectations, including issue resolution (rapid engagement/coordination, continuous follow up). * Ensure high levels of client satisfaction and long\-term retention through proactive engagement and oversight. * Maintain accurate forecasting, reporting, and account plans using Oracle tools. * Lead performance management initiatives, ensuring KPIs are met and remedial actions are taken as needed. **Qualifications** * Bachelor’s degree in Business, IT, or related field; MBA or equivalent preferred. * 10\+ years’ experience in account management or services sales in the technology sector, preferably with enterprise clients, experience / senior roles in professional/technology services, with a combination of client\-facing sales/account management and operational leadership * Proven track record meeting/exceeding revenue targets and growing strategic client relationshiip * Strong understanding of cloud computing, SaaS/PaaS/IaaS, digital transformation, and Oracle’s product portfolio. **Key Competencies** Customer\-centric mindset, High\-impact client relationship management * Collaboration and teamwork * Analytical decision\-making * Results orientation and accountability Engages with strategic customers, builds leadership relationships at multiple levels within organizations in order to design and implement solutions. Works directly with customers to gather requirements, develop architectures and translates business needs into solutions. May implement solutions and ensure successful deployments through code development and scripting. Displays product/application understanding through highly customized presentation demonstrations to customers, and at conferences, and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a leading contributor for customers and sales on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features. Leading contributor, may provide direction and mentoring to others. Work is non\-routine and very complex, involving the application of advanced technical/business skills in area of specialization. May interact with C level. Maintains expertise by staying current on emerging technologies.