Job Title: Branch Manager Reports to: Sales Manager Description: Proactive, creative, results-oriented leader responsible for developing business opportunities and increasing sales. **Requirements:** Languages Spanish Marital Status Indifferent Availability to Travel no Level Operational Age 25 to 45 years **Behavioral Competencies**: Persistence in achievement Unremitting effort until the end to achieve a sales goal Market foresight Constantly communicates customer needs to the manager in pursuit of improving the customer experience. Positive attitude Strong belief in one's own abilities to achieve good results and surpass sales targets. Customer passion Place customers as the top priority above anything else. Common sense Demonstrate common sense and sound judgment in any situation. High-level sales Advise with the best service vocation Effective listening Know how to listen to opinions, doubts, and suggestions and take them into account. Positive negotiation Skillfully reach agreements with colleagues and customers. Respectability Inspire respect under any circumstance or person Convey confidence Inspire trust in interactions with others due to self-confidence projected Decision-making ability Decide effectively without getting stuck or lost in analysis Assertiveness Be skillful in delivering unpopular responses without damaging relationships Leadership Provide energetic and precise guidance to staff. Creativity Propose highly original models and ideas Self-control Capable of controlling emotions and avoiding negative reactions to any kind of provocation. Initiative Recognize improvement opportunities, communicate them, and implement them Planning ability Organize tasks effectively and meet established deadlines. Teamwork Actively engage and participate in tasks to achieve goals. Leadership Motivate colleagues and contribute to professional growth to maximize team performance. Adaptability Show flexibility and openness to changes in various processes established by the company **Functions to perform: Management indicators:** Meet monthly budgets, ensuring constant growth in sales and customer portfolio according to market conditions. (based on sales history, environment, new products, and commercial strategies). * Sales target achievement percentage. Execute promotional strategies together with your manager to ensure growth in your customer base and meet established goals. * Sales report Maintain daily tracking of sales results to ensure achievement of objectives and quotas. Maintain healthy competition among colleagues. Stay motivated and clear about your objectives. * Sales report per collaborator * Average ticket report, general and individual * Conversion rate report Comply with in-store sales procedures: (the 7 moments of the CAMASHA sale), correctly review and send orders and requests, ensure accurate entry of customer data, maintain proper use of the loyalty system, conduct appropriate follow-up on databases, perform quotations correctly. Correctly generate inventory reports, cash register closings, transfers, and returns to warehouse, ensuring optimal processes, etc. * Store evaluation * Inventory report * Review of store closing and expenses Training and integration of each of your collaborators. Ensure the store is in optimal condition regarding cleanliness, order, and garment ironing. Know, comply, and guarantee compliance by all collaborators with the CAMASHA ethics and values manual Guarantee compliance with policies and functions of each of your collaborators. * Signed training reports * Store evaluation. **Responsibilities** Maximum effort to meet branch targets Comply with policies and operating procedures for the store, following company guidelines Plan and organize store activities. Assign tasks to staff and delegate responsibilities. Supervise and monitor staff performance. Analyze daily sales results and take measures to ensure achievement of targets. Analyze daily results with the manager and keep track of sales goal achievement statistics. Ensure adequate merchandise stock levels are maintained and maintenance is carried out efficiently. Work collaboratively with colleagues to facilitate information about merchandise, procedures, performance, and new initiatives, etc. Handle customer complaints, comments, and questions related to sales and service Analyze and interpret customer preferences and market trends. Supervise the formulation, execution, and evaluation of the monthly budget Safeguard and maintain confidentiality of information provided by the organization and the customer Responsible for all merchandise and money entering the store. Ensure store security Ensure general maintenance of the store is performed and report any damage until repairs are completed. Perform organization and cleaning in all store areas. Maintain product displays meeting all quality standards. Generate documents for merchandise transfer to and from other branches Analyze daily sales results and take measures to ensure achievement of targets. Maintain control and proper management of the loyalty system Supervise and follow up on the store's database. Comply with store working hours. Ensure excellent customer service Control and ensure healthy coexistence among sales team members Conduct sales clinics to improve individual sales performance. Ensure proper offering and use of our commercial tools such as campaigns, promotions, discounts, and loyalty system. Perform cash register reconciliation at the beginning and end of the shift, and whenever necessary. Report daily sales results to the sales director at the end of each workday. **Education / Experience / Knowledge:** Completed high school. 2 years of sales experience, preferably in the textile sector Knowledge of customer service Excellent proficiency in Office software suite. Ongoing training in sales areas. The branch advisor will carry out process compliance within the branch, aimed at providing the best customer service while meeting daily targets. The branch advisor will be responsible for selling and fulfilling commitments made, achieving strong sales closures, and guaranteeing service excellence. Therefore, they must have sales experience. * Improve sales processes * Enhance positive customer experience * Handle objections properly * Achieve successful sales closing, etc. **HOURS** **10:30am to 6:30pm \- 1:00pm to 9:00pm (rotating)** Monday through Sunday with one day off per week. **Compensation:** **Mixed: Base Salary and commissions based on performance, plus additional bonuses for goal achievement and process management.** Basic salary $9,000\.00 to $10,000 depending on experience during probation period (3 months) **Established commissions** **Individual commission** Commission based on goal achievement, starting at 1% fixed up to 3% of individual sales Employment type: Full-time Salary: $9,000\.00 \- $10,000\.00 per month Benefits: * Salary increases * Employee discounts * Discounts and preferential pricing * Free parking * Flexible schedules * Free uniforms Education: * Completed High School (Desirable) Experience: * Customer service: 3 years (Desirable) Work Location: On-site