Job Summary: After-Sales Manager to lead and optimize post-sale activities, ensuring an exceptional customer experience and strengthening service processes. Key Highlights: 1. Lead and coordinate the after-sales department to ensure high-quality service. 2. Implement continuous improvements to increase customer satisfaction and loyalty. 3. Collaborate with commercial and operational departments to deliver an integrated customer experience. **After-Sales Manager** **Job Description:** We are seeking a strategic and customer-focused After-Sales Manager responsible for leading and optimizing all post-sale activities. This role is critical to ensuring an exceptional customer experience, driving customer retention, and strengthening service and support processes. **Key Responsibilities:** * Lead and coordinate the after-sales department, ensuring high-quality service and efficient response times. * Oversee handling of complaints, warranties, returns, and follow-up on customer requests. * Implement continuous improvements in processes and procedures to increase customer satisfaction and loyalty. * Collaborate with commercial and operational departments to ensure an integrated customer experience. **Requirements:** ✔ Prior experience leading teams in after-sales, customer service, or related areas. ✔ Strong communication, problem-solving, and results-oriented skills. ✔ Ability to implement strategies aimed at improving customer retention and satisfaction. ✔ Experience with CRM tools and service metrics (preferred). **We Offer:** * Competitive monthly gross salary of $65,000. * Statutory benefits and a collaborative work environment. Employment Type: Full-time Salary: $65,000.00 per month Work Location: On-site employment