SUPERVISOR

Description

Position Summary: Supervise the store's overall operations, lead the team, and ensure excellent customer service and adherence to operational processes. Key Responsibilities: 1. Lead and coordinate in-store work teams 2. Foster an optimal work environment and customer service 3. Ensure customer satisfaction and operational efficiency Supervise general operations across all store areas while serving as a role model for your team. Provide necessary direction and feedback to employees under your supervision to coordinate proper execution of the store’s operational processes, foster an optimal work environment, and deliver excellent service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, incorrect employee recommendations, or catalog errors—always placing the customer first and guaranteeing their full satisfaction. * Ensure all parts and products are located in their assigned positions within the store and that physical inventory matches system records, performing flawless weekly inventory maintenance tasks. * Supervise store operational activities, serving as a role model, and ensure employees provide customer consultation and utilize all tools provided by AutoZone—including the electronic catalog and diagnostic and testing equipment—to deliver reliable advice and genuine solutions to our customers’ needs, while also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when identifying opportunities for improvement and training. * Supervise that all employees comply daily with their scheduled working hours and AutoZone’s established dress code, interact with each other and our customers with the highest levels of respect, friendliness, and professionalism, and apply AutoZone’s guidelines and values. * Review and analyze the Profit & Loss (P\&L) report during each period to identify opportunities for expense control and contribute to improvements by promoting a culture of cost savings across all controllable consumptions within the team. * Assign and follow up on tasks for area supervisors—including planogram assembly, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, parking lot—as well as review the daily cash count for the main register, perform cash sweeps, and conduct cash register closings for staff under your supervision, following AutoZone-provided procedures. * Supervise and ensure employees use AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, conducting vehicle tests, or using in-store test stations, thereby helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of experience as a supervisor in retail, warehouse, or store environments * Flexible availability for work schedule AutoZone Mexico is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores; two distribution centers; a Store Support Center (CAT) located in Monterrey, Mexico; and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ more than 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going above and beyond define our identity—for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you’re assisting customers or developing your professional career, we provide the tools and support you need to achieve success and advance your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on their skills and competencies, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.