Job Summary: Supervises and manages branch team activities, ensuring implementation of protocols, service standards, and process execution. Key Highlights: 1. Lead the branch team at Farmacias del Ahorro 2. Ensure quality standards and customer service 3. Manage operational processes and performance metrics Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services to all Mexicans. With an outstanding track record of over 30 years in the market, we have achieved steady and consistent growth, serving customers through our network of over 1,500 branches and a large workforce of more than 20,000 employees. We are the leading national pharmacy chain. Join our team! **Job Mission** The job mission is to supervise and manage activities carried out by the branch team, ensuring proper implementation of protocols and customer service standards. Supervises flawless execution of current processes and policies, contributing through actions that generate greater profitability and expense control. **Job Description** Key Responsibilities \- Ensure quality standards in service, monitoring flawless execution of team processes and activities. \- Ensure compliance with business-established metrics, generate sales reports, and conduct branch operational checklists. \- Execute actions to ensure inventory updates, product facing and arrangement, as well as branch order and cleanliness. \- Evaluate direct reports using performance metrics, feedback sessions, and identification of training needs. Requirements \- Completed high school education. Bachelor’s degree in economics or administration preferred. \- 2+ years of experience in customer service, point-of-sale operations, value management and administration, and personnel management. **Employee Type** Permanent **Work Model** On-site At Farmacias del Ahorro, we care about you—your wellbeing matters! We promote and verify adoption of measures supporting equal opportunity and elimination of all forms of discrimination in any of our recruitment processes and workplaces. We will never request any type of payment as part of the recruitment process; please exercise caution and avoid fraud.