Involves the completion of administrative tasks and coordination relating to the front\-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office\-based activities. **General Job Description:** Under general supervision perform the following activities: * Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies. * Issues credits/debits to customer accounts as warranted. * Maintains management and related departments updated on new, crucial and recurring problems. * Verifies accuracy of customer invoices and mails them out. * Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork. * Prepares cash receipts and bank deposits. * Ensures 100% daily billing (internal FedEx\-Bso). * Generates reporter for daily reimbursement to FedEx internal AA. Generate RODr reports. Generate reports for billing collection BSO same day collection, * Application collections system ORACLEAR. GCCS application. * Performs other related duties as required. **Minimum Requirements:** **Minimum Education:** * High School Degree/Equivalent. * Two (2\) years of college in Accounting or Business preferred. **Minimum Experience:** * Previous clerical or customer service experience in a service environment. * Two (2\) years experience in Billing or Accounts Receivable. **Minimum Required Skills:** * Excellent customer service and communications skills (oral and written). * Clear and articulate speaking voice. * Light typing (35 WPM) and experience operating a CRT. * Word\-processing and Spreadsheets experience is required. * Fluent in English. **Application Instructions for Internal Bulletin** If you are interested in applying, please upload a single PDF file containing the following documents: 1\. Updated resume 2\. Letter of intent 3\. Copy of current TOEIC test result, with a minimum score of 450 points Note: The validity of the TOEIC test is 2 years from the date of administration. This file must be uploaded into the Workday system, in the field corresponding to the resume. Important: Based on policy 4\-15 Career Opportunity of the LAC People Manual: "The fact that an employee does not provide complete information clearly demonstrating whether they meet the qualifications required for the advertised position may result in them not being considered." ️ Bulletin validity: from September 19 to September 25, 2025 FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.