Address: Calle 51, number 294 X 46 Y 48, colonia Francisco de Montejo Mérida, Yucatán 97203 Profile: Completed high school or incomplete bachelor's degree. Experience: 6 months to 1 year as SAC (internal) and 1 year in customer service/sales as external. * Certificate (preferably in pawn and warehouse) * Knowledge of the business * Information analysis * Planning and follow-up * Negotiation * Decision making * Customer focus * Handling good relationships * Business vision. MAIN FUNCTIONS: * Support in supervising transaction quality and correct loans * Reporting and support for business indicator analysis * Customer service * Personnel management * Branch opening and closing * Cash handling, inventories, audits, controls, and administrative processes * Train and share knowledge with team members * Ensure processes are executed according to company policy and code of conduct, focused on achieving results. * Safeguard company assets. Requirements: * Application through WorkDay link * Upload updated resume. * Proof of highest educational degree. Application Conditions: * Be certified as LEAD SAC (LPB) The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.