APM Terminals Join us as we continue shaping the future of global trade and making a significant impact on communities worldwide. Discover your potential with APM Terminals and become part of a team redefining industry standards. Apply now and let’s build a brighter future together! **What do we offer as a company?** APM Terminals offers outstanding growth, career, and leadership opportunities for those with the ambition, drive, and dedication to become one of the best. In addition to working alongside a team of talented professionals, you’ll have the chance to experience diverse cultures and make friends around the world. If you see yourself as part of a team helping the global economy grow through our worldwide network of customers and terminals, we’d love you to apply for our open positions! **What are the key responsibilities of this role?** * Serve as the direct liaison with customers on matters related to terminal service. * Manage and track cases, complaints, and escalations, ensuring appropriate response times. * Coordinate with other operational and administrative departments to resolve customer-impacting issues. * Prepare and present periodic performance and case reports to immediate management. * Administer and update information in tools such as Salesforce and Excel for tracking KPIs and activities. * Identify opportunities to improve customer service processes by applying Lean principles. * Propose optimization initiatives that impact efficiency, quality, and customer satisfaction. * Ensure compliance with terminal-established service standards. * Assignment of projects as directed by management. * Any other tasks required by management. **What talent are we looking for?** * Bachelor’s degree in International Trade, Business Administration, Business, Logistics, or related field. * 2–3 years of customer service experience, ideally in logistics, port, or transportation environments. * Advanced Excel skills and CRM experience (Salesforce preferred). * Knowledge of ISO 9001/14001, KPI management, Lean methodologies, and continuous improvement. * English – Intermediate If you’ve read this far, we’re delighted to know you’re interested in this opportunity. And if you want to use your skills to make a difference, we look forward to your application — apply now! **Join a global leader as we embark on a digital transformation that will define the industry and revolutionize trade!** **If you enjoy taking on big challenges, now is the time to join APM Terminals!** #LI-VB1 #LI-POST Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .