Position Summary: We are seeking an Attendance Support Assistant to address staff inquiries, monitor app usage, manage attendance incidents, deliver training, and prepare reports. Key Highlights: 1. Assistance and support to operational staff in using the attendance app 2. Management of attendance incidents and preparation of basic reports 3. Staff training and internal communication for problem resolution **Main Responsibilities:** * Addressing and resolving operational staff inquiries. * Providing support and monitoring the use of the attendance app. * Recording and tracking attendance incidents (absences, late arrivals, clock-in/clock-out errors). * Assisting in correcting and routing attendance-related incidents. * Training operational staff on the use of the app and internal processes. * Following up on staff reports and clarifications. * Preparing basic attendance reports. * Maintaining constant communication with internal departments to resolve incidents. **Requirements:** * Completed high school diploma or technical degree. * Minimum 6 months to 1 year experience in a help desk, operational staff support, or administrative support role. * Basic proficiency in mobile applications and attendance tracking systems. * Ability to train and clearly explain processes. * Strong communication skills, patience, and service-oriented attitude. * Organizational skills and case tracking ability. **We Offer:** * Competitive salary based on experience. * Statutory benefits. * Initial and ongoing training. * Job stability. * Positive work environment. Employment Type: Full-time Salary: $9,421.22 \- $12,000.00 per month Benefits: * Option for indefinite-term contract * Life insurance Work Location: On-site employment