Job Summary: We are seeking a customer service professional responsible for delivery tracking and conflict resolution, serving as a liaison between departments and suppliers. Key Highlights: 1. Be part of the world’s leading logistics company. 2. Collaborate in an environment that embraces diversity and maximizes your strengths. 3. Develop your skills and professional potential to the fullest. **About DHL:** ------------------ We are the world’s largest logistics company, creating competitive advantage for our customers by providing logistics solutions based on our globally standardized warehousing, transportation, and integrated services. **Our people are our greatest asset. We are certified as a Great Place to Work.** At DHL, you’ll find a culture that embraces diversity and collaboration; maximizes your strengths; and builds trust through our core values of **respect and results.** **A world powered by logistics. A company powered by our people.** **Location:** Cuautitlán Izcalli **Schedule:** Shift-based role * 6 a.m. to 2 p.m. * 2 p.m. to 10 p.m. * 10 p.m. to 6 a.m. **Main Responsibilities:** -------------------------- * Customer service and conflict resolution with timely delivery to customers. * Delivery tracking. * Communication with various departments, acting as a liaison to ensure successful deliveries. * Conflict resolution regarding customer deliveries. * Supplier follow-up. * GPS monitoring. **Who We’re Looking For:** --------------------- * Completed high school education. * Flexible availability for shift work. * Basic-to-intermediate Excel skills. * Recent 6-month experience in transportation tracking and customer service. * Recent 6-month experience in GPS monitoring. **We Offer:** -------------- * Salary: $14,200 gross monthly * 10% food vouchers * 13% savings fund * Year-end bonus (aguinaldo) * Vacation days * Vacation premium * Life insurance * IMSS (Mexican Social Security Institute) coverage * Direct employment contract with DHL * Bi-weekly payroll **At DHL Mexico, you’ll find an environment that challenges you to develop your skills and professional potential to the fullest. Join our team and be part of a world powered by logistics and excellence in customer service!**