Job Summary: IT People Talent is seeking an N1 NOC Network Monitoring and Support Analyst with experience working in diverse teams and a customer service orientation. Key Highlights: 1. Access to certifications and courses from leading brands 2. Excellent work environment and real professional development 3. Operational freedom to balance professional and personal life **IT People Talent is seeking an L1 Network Support NOC N1 in Cancún, Quintana Roo** -------------------------------------------------------------------------- **About Us** * A solutions integrator specializing in networks and security — a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are looking for an N1 NOC Network Monitoring and Support Analyst with experience in diverse network equipment including: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **About Our Value Proposition** * Access to certifications and courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment, real medium- and long-term career development. * Operational freedom to manage your time and achieve a professional and personal balance. **About Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience — we offer: * **Starting salary**: 16,000 MXN net per month plus a monthly bonus of 1,500 MXN (direct contract), statutory benefits, and extensive training * **Working hours**: Monday to Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Ave. Bacalar, Cancún, Quintana Roo. **What We’re Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network and Security Consultant, Network Help Desk, Security and Network Service Desk, NOC Engineer, NOC Consultant, NOC SOC Analyst, Infrastructure Analyst * Availability to support customers, handle incidents, and maintain a service-oriented focus. First-level support * On-site first-level technical network support, prior NOC experience required * Adherence to service level agreements (SLAs), critical-to-quality (CTQ) indicators, and service reporting (KPI dashboards) * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms — LAN, WLAN, and WAN — via SNMP or ICMP using tools such as: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network devices including: Access Points, Routers (Catalyst, Meraki), Switches, Wireless equipment, and controllers from brands such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and related issues) * Basic understanding of root cause analysis and investigation techniques **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networks, wired networks * Monitoring: PRTG, SNMP, firewalls, Wi-Fi * Access Point, Router, Switch * LAN, WAN, WLAN, Wireless, tickets * Access Point, network equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6977c0e7650000390084fa16&source=indeed