Job Summary: Technical incident resolution and customer service in technology environments, managing tickets for diagnosing software and hardware issues. Key Highlights: 1. Technical problem resolution (hardware, software, networks). 2. Customer service and clear communication with non-technical users. 3. First-level technical problem diagnosis and resolution. **Job Objective:** Technical incident resolution and customer service in technology environments. Managing tickets for diagnosing software and hardware issues, and providing remote or on-site support. **Main Responsibilities:** * Technical problem resolution (hardware, software, networks). * Ticket management. * Customer service and clear communication with non-technical users. * Knowledge of operating systems (Windows, macOS). * Process documentation and user guide creation. * Typical Responsibilities. * Responding to and logging user inquiries via phone, email, or chat. * Diagnosing and resolving first-level (Level 1) technical problems. * Escalating complex incidents to Level 2 or Level 3 support teams. * Providing remote support using tools such as TeamViewer or AnyDesk. * Ensuring compliance with Service Level Agreements (SLAs). **Desired Profile:** * Technical degree in Computer Science, Systems, or related field (or currently pursuing). **Technological Tools** * Ticketing systems. * Remote support tools: TeamViewer, AnyDesk, Remote Desktop. * Operating systems: Windows, macOS (basic level). **We Offer:** * Work schedule: Monday to Friday, 9:00 am to 6:00 pm. Interested candidates may apply through this channel. Job Type: Full-time Salary: $10,000.00 - $11,000.00 per month Work Location: On-site employment