Job Summary: We are seeking a Help Desk Analyst to provide Level 1 support to users, ensuring operational continuity of applications and managing incidents. Key Highlights: 1. Be part of a dynamic, committed, and innovative team 2. Actively participate in Help Desk activities 3. Provide support and guidance on the operation of applications **At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for individuals who share our values and wish to join a dynamic, committed, and innovative team. If you are seeking a new professional challenge, this is your opportunity. We want to meet you! ### **Available Position: Help Desk Analyst** **Location:** Mérida **Employment Type:** Full-time **Department:** Digital Transformation ### **What We Are Looking For:** Provide Level 1 support to branch users to ensure operational continuity of Applications. Maintain service levels within thresholds appropriate for operations. Collect information using designated tools for service management. ### **Key Responsibilities:** Actively participate in Help Desk activities: Register incidents via ticket management tool. Provide support and guidance related to the operation of various applications. Basic knowledge of database management systems Effective communication skills (oral and written) ### **What We Offer:** * Competitive salary * Statutory benefits * Enhanced benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **We want to meet you and learn what makes you unique!**