Job Summary: At Macropay, we are looking for a Help Desk Analyst to provide Level 1 support to users and ensure operational continuity of applications. Key Highlights: 1. Be part of a dynamic, committed, and innovative team 2. Actively participate in Help Desk activities 3. Provide support and guidance on the operation of applications **At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are seeking individuals who share our values and wish to join a dynamic, committed, and innovative team. If you are looking for a new professional challenge, this is your opportunity. We want to meet you! ### **Open Position: Help Desk Analyst** **Location:** Mérida **Contract Type:** Full-time **Department:** Digital Transformation ### **What We Are Looking For:** Provide Level 1 support to branch users to ensure uninterrupted operation of applications. Maintain service levels within operational thresholds. Collect information using designated service management tools. ### **Main Responsibilities:** Actively participate in Help Desk activities: Log incidents via the ticket management tool. Provide support and guidance related to the operation of various applications. Basic knowledge of database management systems Effective communication skills (oral and written) ### **What We Offer:** Competitive salary Statutory benefits Enhanced benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **How to Apply:** Apply through this channel or send your updated CV to: **Talento@macropay.mx** Email subject line: *“Vacancy \[Position Name] – \[Your Full Name]”* ### **We want to meet you and learn what makes you unique!** Learn more about us: Home \- Macropay